Deputy Director of Health, Housing, and Homelessness Solutions

Location: May be based in either our Flatbush or Coney Island Location in Brooklyn, New York -

Status: Full time - 35 hours per week

Salary Range: $85,000–$90,000

Reports To: Division Director

Candidates must have the ability to be on call 24 hours a day/seven days a week in case of emergencies and travel to various program locations throughout Brooklyn required

About Brooklyn Community Services

Founded in 1866, Brooklyn Community Services (BCS) has been committed to empowering children, youth, adults, and families to reach their full potential. We strengthen families, foster self-sufficiency in adults, and promote equitable access to resources through innovative and culturally responsive programs.

Position Overview

The Deputy Director of Health, Housing, and Homelessness Solutions is a senior leadership role responsible for ensuring operational excellence, compliance, and innovation across the Division’s supportive housing, transitional housing, and outreach programs.

Reporting directly to the Division Director, this role demands a highly visible, hands-on leader who can provide both strategic direction and immediate operational response. A central aspect of the position is ensuring seamless coverage and leadership presence across all program sites, particularly during planned absences, emergencies, or high-priority oversight events.

Key Responsibilities

1. Leadership Presence & Emergency/Planned Coverage

• Serve as the primary leadership resource for planned and emergency coverage across all program sites within the Division.

• Step in during Program Director absences (including sick days, scheduled vacations, and extended leave) to maintain uninterrupted operations, uphold service quality, and ensure staff stability.

• Provide immediate, on-site leadership response following high-risk incidents, coordinating safety measures, staff debriefings, and incident reporting.

• Represent the Division during announced and unannounced funder and regulatory evaluations, inspections, and audits, ensuring programs meet or exceed compliance and quality standards.

• Respond flexibly to other urgent operational needs, demonstrating a visible, engaged leadership presence that reinforces a culture of accountability, safety, and client-centered care.

2. Operational Oversight

• Oversee daily program operations across all sites, ensuring alignment with BCS’s mission, strategic plan, policies, and protocols.

• Partner with property management to address rent collections, facility repairs, and resolution of resident concerns.

• Monitor budgets and spending plans in collaboration with the Division Director, ensuring fiscal responsibility and efficient resource use.

3. Staff Development & Management

• Lead recruitment, hiring, onboarding, scheduling, training, and performance evaluations for all division staff.

• Develop and implement targeted professional development workshops, particularly around mental health, substance use, and best practices for working with unhoused individuals.

• Mentor Program Directors, fostering leadership capacity and ensuring consistent communication across the division.

4. Compliance & Quality Assurance

• Ensure all programs meet contractual, regulatory, and funder requirements.

• Maintain audit readiness in partnership with the Quality Assurance Manager, implementing corrective actions as needed.

• Support data collection and reporting processes to ensure accuracy, timeliness, and compliance.

5. Community Engagement & Program Growth

• Represent BCS in community meetings, interagency collaborations, and public forums to advocate for program participants and strengthen partnerships.

• Collaborate with the Division Director on RFPs, funding proposals, and strategic expansion of housing and outreach initiatives.

• Build relationships with government agencies, nonprofit organizations, and private sector partners to support program growth and sustainability.

6. Client-Centered Service

• Respond to resident concerns with urgency, empathy, and a trauma-informed approach.

• Ensure services are inclusive and affirming for all participants, particularly young adults, LGBTQIA+ individuals, and those with co-occurring disorders.

Qualifications

• Education: Master’s degree in Social Work, Public Administration, or related field required.

• Experience: Minimum 7 years of progressively responsible experience in supportive or transitional housing and outreach programs, including at least 3 years in a senior management role.

• Proven success managing government-funded programs, budgets, and compliance requirements.

• Expertise in Trauma-Informed Care and Evidence-Based Practices, with a demonstrated ability to apply them in housing and outreach settings.

• Strong leadership, team-building, and crisis management skills with the ability to make sound decisions under pressure.

• Experience working with marginalized populations, including young adults, LGBTQIA+ communities, and individuals with co-occurring disorders.

• Commitment to equity, inclusion, and the mission of Brooklyn Community Services.

• Must undergo pre-employment screenings such as the Criminal Background Check required by OMH and OPWDD

BCS is an Equal Opportunity Employer. Auxiliary aids and services are available upon request to individuals with disabilities